General Overview

Asprey Healthcare Ltd is a healthcare provider within the frail elderly and dementia spectrum. The Director, Philip Connell, holds 25 years’ experience of owning and managing care establishments throughout England. Asprey Healthcare has overseen the transformation of the existing site at Suffolk Close, to provide a purpose built, fully refurbished bed care home, that provides a high level of quality and individualised dementia and frail elderly care for men and women, providing 41 spacious bedrooms, all single en suite facilities. With the exciting addition of a second Home, Asprey Healthcare Limited, acquired Walton Park Care Home in Walton-on-Thames offering 35 bedrooms and a refurbishment and development project is currently underway.  Smallbrook Care Home and Walton Park Care Home are registered with the Commission for Quality Care Inspection. 

Philosophy of Care

The Home aims to provide residents with a secure, relaxed and homely environment, where individuality is emphasised in which resident care needs and their wellbeing is of prime importance. All staff will strive to preserve and maintain the dignity, individuality, and privacy of all residents within a warm and caring atmosphere, and in doing so will be sensitive to the changing needs of each resident. Such needs may be medical, cultural, psychological, spiritual (with access to religious services), emotional and social. Residents are encouraged and actively enabled to participate in formulating and discussing changes in their own individualised Plan of Care, with the involvement of their relatives and the support from our outside professionals. 

Statement of Values

The philosophy of care will be attained through the adoption of a set of central or core values, which underpin all aspects of the operation of the Home. These core values are Privacy, Dignity, Rights, Independence, Choice, Fulfilment, Security, Respect, and Equality.

Staff recognise the importance of privacy and dignity, and will actively promote these core values in the following way:

• Encourage and support residents with the help of their advocates family to personalise their rooms.
• By providing a secure place to live, for the storage of valuables, albeit that we advise not to keep highly valuable item of jewellery at the home.
• Giving residents the opportunity to have privacy when receiving visitors, making telephone calls, or opening and reading mail, and when consulting with Medical Officers.
• Securing all residents records and information, and respecting the confidentiality of those records.
• Promoting activities that encourage residents to express themselves as individuals.

The central aim of the Home is to promote independence for all residents as far as this is possible. Staff will not only encourage residents to be independent from a physical point of view, but will also enable residents to act and think independently and as an individual. This will be achieved through:

• Maximising the opportunities for residents self-care
• Encouraging residents with the help of their advocate families to maintain financial independence.
• Enabling residents to take reasonable and fully assessed risks.
• Ensuring residents maintain links and contacts outside of the Home.
• Giving all residents with the help of their advocate families, the opportunity to contribute to the records of their own care programmes and to freely express their views on such programmes.

Staff recognise that every resident should have the opportunity to make informed choices regarding their lives. The Homes will promote this freedom of choice in all aspects of daily operations, and facilitate choice to residents by:

• Providing comprehensive information about the Homes and the quality of services.
• Provide regular resident meetings where they will be able to express any concerns or promote ideas regarding the operation of the homes.
• Provide each resident with a contract of terms and conditions of the Homes.
• Conduct a full needs assessment prior to admission which also ensures that the admission criteria is met.
• Provide a range of meals that residents can choose from and allow them to decide where and when  they consume the food from the choice available.
• Continually offer a range of social and leisure activities. 

Aims and Objectives

The objective of Asprey Care Homes are to provide care to all residents to a standard of excellence which embraces fundamental principles of good practice, and that this may be witnessed and evaluated through the practice, conduct, and control of quality care in the Homes. It is a fundamental ethos that those residents receiving care at the Homes should be able to do so in accordance with the Statement of  Values for the homes. It is the objective of the Homes that all residents receiving care do so in a clean and safe environment and be treated with respect and sensitivity to their individual needs.

The aims of the Homes are therefore as follows:

• To deliver a service of the highest quality that will improve and sustain the residents overall quality of  life.
• To ensure that care services are delivered flexibly, attentively, and in a non-discriminatory fashion while respecting each service users right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
• To ensure that each resident needs and values are respected in terms of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
• To ensure that the care service and treatment programmes are delivered in accordance with agreed contracts of care.
• To manage and implement a formal programme of staff planning, selection, recruitment, training, and personal development to enable the needs of individual resident to be met.
• To manage the care service efficiently and effectively to make the best use of resources and to maximise value for money for the resident or the purchasing authority.
• To ensure all residents receive written information on the Homes procedure for handling complaints, comments, and compliments and how to use it. 

Management Structure

Both care homes are overseen by our Director of Operations, Alison Worms and Managing Director, Philip Connell. Smallbrook Care Home is managed by Camille Florida while Walton Park Care Home welcomes its new Manager, Zoe Smith, in July 2022.

The Homes have a team of qualified and experienced staff, lead by the Registered Managers with a care staff team who will have either attained or are striving to attain an NVQ in care.

All pre-admission assessments are carried out by the Home Managers.

Asprey Healthcare Limited

Smallbrook Care Home, Suffolk Close, Horley, Surrey, RH6 7DU

Walton Park Care Home, 40 Severn Drive, Walton-on-Thames, KT12 3BH 

Directors:

Philip Connell (philip@aspreyhealthcare.co.uk)

Nominated Individual – Alison Worms (alison@aspreyhealthcare.co.uk)

Registered Manager @ Smallbrook Care Home – Camille Florida (managerSM@aspreyhealthcare.co.uk)

Registered Manager @ Walton Park Care Home – (managerSH@aspreyhealthcare.co.uk)

The Company’s website: www.aspreyhealthcare.co.uk 

Resident Outcomes

Through our Residents Committee, and Resident Satisfaction Surveys we actively encourage involvement and comments or suggestions on the operations of the Homes from residents and their families. Throughout the length of stay at the Homes, residents with the help of their advocates families are consulted regularly regarding the care they receive and Plans of Care, Risk Assessments and other therapeutic interventions are planned and implemented with the residents consent or if this is not possible after discussion with the care team in conjunction with the family GP, and the involvement where appropriate, of the residents relatives.

These are always available and are kept in the care team stations for ease of updating. For residents admitted for High Dependency Care who may be unable to communicate their needs or views, we actively encourage relative and/or advocate involvement. 

The Multi-disciplinary Team

Medical and Health services are provided through an arrangement with our local General Practitioners who will visit as required to discuss medical and health concerns that the team have of individual residents. 

Social and Leisure Needs

The social and leisure needs of residents are met by our Activities Co-ordinators. The range of activities planned for the Homes is always displayed on the visitors notice board. Religious Ministers may visit the Homes on a regular basis if required. If your faith is not represented by one of our visiting clergy, please contact the Home Managers who may be able to make alternative arrangements. The local Church also welcomes residents from the Home to attend their services in person. 

Trial Visits Respite Stay at the Homes

We actively encourage prospective residents and their families to visit the Homes prior to admission. By arrangement prospective residents may enjoy a meal at the Homes. It may not be appropriate for certain service users, particularly those being admitted for High Dependency Care to visit the Home prior to admission, due to their complex medical needs and the logistics of arranging such a short visit. In these circumstances, we would actively encourage family members to view the Homes. The first four weeks of a new placement are regarded as a trial period, and following this period a review will be held to ensure the placement is suitable. 

Fees

Our current basic fee for a bed at Smallbrook is £1,200 per week & Walton Park is £1,220 per week, all based on the care needs required and is subject to an individual assessment.

Fees are fully inclusive of all care, accommodation, full board, personal laundry, and activities. Hairdressing, newspaper, chiropody, dry cleaning and items of a personal nature, where required are not included in these fees. 

Room Sizes

Our room size varies but for example Smallbrook offers rooms from 14sq meters to 18sqm. All rooms are single with en suite facilities.
Walton Park currently is undergoing a redevelopment project and room sizes and facilities will be published shortly.

Monitoring and Quality

Smallbrook Care Home and Walton Park Care Home have Policies and Procedures in place to ensure that the residents get the very best care possible. The Homes have various systems in place to ensure that close monitoring is maintained on all of the Homes services including yearly auditing of all policies and procedures. An important part of our programme is to involve the residents, their relatives and our outside professionals.  We regularly ask for ‘feedback’ on the Homes, the staff and the service we provide. We hope by doing this that we can continue to provide the highest standard of care possible. 

Complaints

If a resident, relative or visitor feels that there is cause for complaint, you should first discuss the matter with the Home Managers. The Homes takes any complaint seriously, however if you feel that your complaint has not been resolved and you remain dissatisfied, you can record the complaint in the Complaints Register, which is available from the Manager. A full investigation will be made into the complaint and you will be informed of the outcome within 28 days after the date the complaint was made. If you feel that the complaint is of a serious nature and you wish to speak to a higher authority, then you should contact the Care Quality Commission at any time at the following address;

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle-upon-Tyne
NE1 4PA
Tel: 03000 616161
Opening times are between 8.30am – 5.30pm excluding Bank Holidays.

Additional copies of the Statement of Purpose are available for Residents and their families, and other external Healthcare Professionals involved with residents in the Home.

Please see the Home Manager for additional copies.
Smallbrook Care Home
Suffolk Close
Horley
Surrey
RH6 7DU

Walton Park Care Home

40 Severn Drive

Walton-on-Thames

KT12 3BH